Terms of service

DISCLOSURE OF YOUR INFORMATION

We will disclose your information if we are under a duty to disclose or share your personal data in order to comply with any legal obligation, or in order to enforce or apply our Terms of Use or Terms of Sale and other agreements; or to protect the rights, property, our customers, or others. This includes exchanging information with other companies and organization’s for the purposes of fraud protection and credit risk reduction.

PRODUCT SALES AND PURCHASES TERMS AND CONDITIONS

Software and E-commerce

We use the latest Internet Service Provider and Bank encryption software within a secure server. This means when you buy from us online you can be sure your E-retail experiences on this site are secure.

If you have any inquiries please e-mail us at enquiries@essenceofceylonlk.com

Product & services information

  • We confirm that all information, images, descriptions of the products, color shades or other contents in the site is accurate, complete, reliable, current to be best of our ability and until the instance the said is uploaded to the site. How ever the Site may contain Typographical errors, or other inaccurate information, therefore British Cosmetics Pvt Ltd reserves the right to correct, and change and update, re arrange, deletions with our prior notice. This may also relate to price changes or any errors that may have cause the change of such information. In that case British Cosmetics Pvt Ltd will not be held responsible nor will the company bear any compensations, rebate, or any such claim by the browser or purchaser of such product at that time
  • The products and services available on the website, and the samples, if any, that website may provide to you, are for your personal and/or professional use only. The products or services, or samples thereof, which you may receive from us, shall not be sold or resold for any/commercial reasons.

BRITISH COSMETICS WARRANTY

Should you discover any defects in your product, or in case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, please note that British Cosmetics Pvt Ltd is in no manner responsible for any manufactural side-effects, product damaged caused through transportation informed lapsing 24 hrs on the time of receipt of the goods, sample or such faulty product shall be solely responsible by the purchases if such time period of information is lapsed.

Also we will not be responsible on mis use of the product without knowledge, or not following the product instruction mentioned in each respective product.

On scenario that Should you discover any defects in your product, or in case any products or beauty services purchased / received / availed causes side effects or doesn’t suit you, that please call us or contact us through our Website contact link, so that we can arrange a replacement once we receive the returned item.

CANCELLATION POLICY

Cancellation before shipment only valid on orders’ place & delivery in Sri Lanka:

If the order or the item(s) that you want to cancel have not been shipped yet, you can write to our customer support team on enquiries@essenceofceylonlk.com or call us/leave a message on 077 207 7020 / 077 311 4172 / 077 494 7233
In such cases, the order will be cancelled, and the money will be refunded to you after bank charges depending on the bank/payment gateways / net banking schedule which we cannot predict a specific time after the cancellation request is duly processed by us.

Cancellation post shipment :

Due to the national lockdown, we are not accepting post-dispatch cancellations on orders.
In case of cancellation once the shipment has already been dispatched or if it is being returned, we process the refund once the products have been received and verified at our warehouse.
For payments done through credit/debit cards or net banking, the refund will be processed to the same account from which the payment was made upon receiving back. It may take 5 -6 day depending on the country situation and banking and back office working hours upon which it will reflect in your account. For cash on delivery transactions, we will initiate a bank transfer against the refund amount against the billing details shared by you. depending on the bank/payment gateways / net banking schedule which we cannot predict a specific time after the cancellation request is duly processed by us
However we are geared to complete this process within 3-4 business days of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.
In addition, we also provide the hassle-free option of refund through British cosmetics website coupons, which can be used during future purchases.

RETURNS, REPLACEMENTS AND REFUNDS

How do I return an item purchased on?

Sri Lanka Orders:

British Cosmetics Pvt Ltd offers its customers an ’Easy return policy’, wherein you can raise a return/exchange request of a product within 5 days of its delivery. We also accept partial returns wherein you can raise a return request for one or all products in you order.

  • Step 1: Contact our Customer Support team via email within 2 -3 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund your order. Kindly email an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

International Orders:

Products can only be eligible for returns if the products received by the customer are deemed to have been received in a damaged / defective state or are expired or an incorrect product has been delivered. Such products can only be returned in their original packaging, in an unused and sealed condition. [Opened or used products will not be accepted as returns.]

If a return is accepted, British Cosmetics Pvt Ltd will replace or refund the invoiced rupee value for, the damaged / defective / expired /. In either case, the additional customs amount paid by the customer to receive the product will be reimbursed to the customer in the form of a refund coupon, that can be applied to the customer’s next order with subject to the customer providing a copy of the customs receipt.

Note: If it is a case of replacement, it is subject to the availability of stock. In cases when a replacement may not be available, we will refund you the full amount. Kindly refer to the next question for exclusions to refunds.

Which are the items that cannot be returned/exchanged?

Returns will not be accepted under the following conditions:

  • Product is damaged due to misuse/overuse
  • Returned without original packaging including, price tags, labels, original packing, freebies and other accessories or if original packaging is damaged
  • Serial Number is tampered with.
  • Defective products that are not covered under Seller/Manufacturer’s warranty
  • Product is used or altered
  • If request is initiated after 2 business days of receipt of the product to the hand
  • Free product provided by the brand

Categories not eligible for Return:

Customized Products (eg: any kinds stick/liquid lipsticks, compacts, mascaras, other powder/pressed items, Eye/lip liner/definers etc) cannot be returned since they are available during select promotions and ordered on demand

Please note: For certain marketing campaigns or mega sale periods, special return/exchange/refund rules may apply. Information regarding this is visible on the promotion banner. For any clarification, please feel free to contact our customer care.

I have received a damaged or defective item/wrong product in my order, how should I proceed?

Our shipments go through rigorous quality check processes before they leave our warehouse. However in the rare case that your product is damaged during shipment or transit, you can request for a replacement or cancellation and refund.

If you have received an item in a damaged/defective condition or have been sent a wrong product, you can follow a few simple steps to initiate your return/refund within 5 days of receiving the order:

  • Step 1: Contact our Customer Support team via email enquiries@essenceofceylonlk.com within 5 business days of receiving the order.
  • Step 2: Provide us with your order ID details and your request to return/replace/refund the defective/wrong items in your order. Kindly share an image of the product and the invoice for our reference.
  • Step 3: We will pick up the products within 2-4 business days. We will initiate the refund or replacement process only if the products are received by us in their original packaging with their seals, labels and barcodes intact.

Note: If it is a case of replacement, it is subject to the availability of stock. In case that a replacement may not be available, we will refund you the full amount.

Do I have to return the free gift when I return a product?

Yes. The free gift is included as a part of the item order and needs to be returned along with the originally delivered product.

Can I return part of my order?

Yes. A return can be created at item level and if you have ordered multiple items, you can initiate a return/replacement/refund for any individual item. However, any product being returned needs to be returned in full including all components as well as any complimentary gifts or products which came along with it.

How will I get refunded for the returned orders and how long will this process take?

In case of a return/replacement/refund, we process the refund once the products have been received and verified at our warehouse.

For payments done through credit/debit cards or net banking,the refund will be processed to the same account from which the payment was made within 24-48 business hours of us receiving the products back. It may take 2-3 additional business days for the amount to reflect in your account.

For cash on delivery transactions,we will initiate a bank transfer against the refund amount against the billing details shared by you. This process will be completed within 24-48 business hours of us receiving the products back and your bank details on email. It will take an additional 2-3 business days for the amount to reflect in your account.

In addition, we also provide the hassle-free option of refund through British Cosmetics Pvt Ltd coupons, which can be used during future purchases.